Privacy

Last Updated: Aug 1st, 2025

WhisperWell (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website, mobile app, and related services (collectively, the “Service”).

By using WhisperWell, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

1.1 Information You Provide

Account Information – name, email address, password.
Payment Information – billing address, payment method (processed securely by our payment partners; we do not store full card details).
Message Content – audio/video recordings, text, recipient email addresses, scheduled delivery dates.

1.2 Information Collected Automatically

IP address, browser type, device type, operating system.
Usage data (pages visited, features used, time spent).
Cookies and similar tracking technologies.

1.3 Information from Third Parties

Data from payment processors to confirm transactions.
Data from service integrations (if you connect with other apps).

2. How We Use Your Information

We use your data to:

Create and manage your account.
Process subscription and one-time payments.
Store and deliver your scheduled messages.
Communicate with you regarding your account, transactions, or support requests.
Improve and personalize the Service.
Detect and prevent fraud or misuse.
Comply with legal obligations.

3. Message Content & Delivery

Audio/video messages are stored securely until they are sent or deleted.
Recipient email addresses are used only for message delivery and are not shared with third parties for marketing.
Once delivered, we do not guarantee the retention of message content unless required for troubleshooting or legal compliance.

4. How We Share Your Information

We do not sell your personal data. We may share your information with:

Service Providers – payment processors, cloud hosting, email delivery services.
Legal Authorities – if required by law, court order, or to protect rights and safety.
Business Transfers – in the event of a merger, acquisition, or sale of assets.

5. Data Retention

Account data is retained while your account is active.
Scheduled messages are stored until delivered or deleted by you.
We may retain certain records for legal, tax, or dispute resolution purposes even after account closure.

6. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal data.
Withdraw consent to processing where applicable.
Request a copy of your data in a portable format.
Opt out of marketing communications at any time.

To exercise these rights, contact us at support@whisperwell.net.

7. Security

We use industry-standard measures such as encryption, secure servers, and access controls to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Cookies & Tracking

We use cookies and similar technologies for:

Essential site functionality.
Analytics to improve user experience.
Remembering your preferences.

You can disable cookies in your browser settings, but this may affect the Service’s functionality.

9. Children’s Privacy

Our Service is not intended for children under 13 (or the applicable minimum age in your jurisdiction). If we learn we have collected data from a child without parental consent, we will delete it.

10. Changes to This Privacy Policy

We may update this policy from time to time. The updated version will be posted on our website with the “Last Updated” date. Your continued use of the Service indicates acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 Support@whisperwell.net